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Terms & Conditions

These Terms govern your relationship with AG Communications Ltd, when you access the Zet Bet branded service for the United Kingdom via Zet Bet on zetbeti.com (the "Site"). These Terms are effective as of 1 January 2026.

If there is any inconsistency between these Terms and the terms and conditions published for UK players at https://zetbet.com/uk/info/terms, the latter will prevail to the extent necessary to comply with applicable law and United Kingdom Gambling Commission ("UKGC") requirements.

Definitions

Observe: This section explains key legal and technical terms used in these Terms so that UK users can clearly understand their rights and obligations when using Zet Bet via zetbeti.com.

Expand: For the purposes of these Terms, unless the context requires otherwise:

  • Operator means AG Communications Ltd, of 135 High Street, Sliema SLM 1548, Malta, holder of UKGC Remote Operating Licence number 39483 for UK-facing operations, including the Zet Bet brand.
  • Brand Owner means Marketplay Ltd, which owns the Zet Bet brand but does not contract directly with players; your contract is with the Operator.
  • Site means the Zet Bet environment accessible through zetbeti.com, and any related pages that link to these Terms.
  • User or Player means any natural person aged 18 or over who registers, holds, or uses an account on the Site for real-money or demo play.
  • Account means the personal online gambling account created in your name with the Operator for use of the Site.
  • Bet or Wager means any stake of money placed by you on games or events available on the Site.
  • Bonus means any promotional funds, free spins, free bets or other benefits credited to your Account subject to specific conditions.
  • Games means casino, live casino, slots and any other gambling products offered on the Site from time to time.
  • Funds means all money in your Account, including your deposits, winnings, and, where applicable, active bonus balances.
  • UKGC means the United Kingdom Gambling Commission, the regulator responsible for licensing and overseeing the Operator for UK players.

Reflect: These definitions apply throughout these Terms and, together with the detailed rules on the Site and any game-specific rules, form the legal framework governing your use of Zet Bet via zetbeti.com under UK law.

Account Registration

Observe: Access to real-money gambling on Zet Bet is restricted to verified UK players who meet strict age, identity, and suitability requirements. This section sets out how you create and maintain an Account, and the checks we must perform under UKGC regulations.

Eligibility and Age Requirements

Expand: By registering an Account you confirm that:

  • You are at least 18 years old and legally permitted to gamble in the United Kingdom.
  • You are acting on your own behalf, not for any third party, and you are not self-excluded through the national self-exclusion scheme GAMSTOP (https://www.gamstop.co.uk/).
  • You have not been excluded by us or any other UK-licensed operator for fraud, problem gambling, or any regulatory reason.
  • You will use the Site only while physically located where UK online gambling is lawful for you.

Reflect: We will check your details against age-verification and self-exclusion databases. If we cannot verify your age and identity promptly, we must suspend or close your Account and may void bets and withhold winnings as required by law.

Registration Process and KYC Verification

Expand: To open an Account, you must provide accurate and complete information, including your legal name, date of birth, address, email address and any other data requested. We may require you to:

  • Verify your email address and/or mobile number.
  • Upload or otherwise provide identity documents (for example, passport or driving licence) and proof of address.
  • Provide evidence regarding the source of funds used for gambling (for example, payslips or bank statements) where required by anti-money laundering and affordability rules.

Reflect: We may suspend or restrict your Account until verification is completed. We may also conduct ongoing checks and request updated documents at any time, including before deposits, before withdrawals, or when your gambling pattern changes.

User Obligations and Account Security

Expand: You may hold only one Account with Zet Bet. You must:

  • Keep your login credentials confidential and not share your Account with any other person.
  • Promptly update your details if they change and immediately inform us if you suspect any unauthorised access.
  • Accept responsibility for all activity carried out under your Account, whether or not you authorised it, unless we have failed to take reasonable care.

Reflect: We may close or suspend any duplicate or suspicious Accounts, cancel bonuses, and void bets where we reasonably suspect breach of these Terms, misuse of another person's identity, or failure to comply with regulatory obligations.

Betting & Gameplay Rules

Observe: This section explains how bets are placed and settled on Zet Bet, how game rules apply, and how you must behave in chats and live casino environments to comply with UK standards for fair and responsible gambling.

Placing Bets and Game Rules

Expand: When you place a bet on the Site, the amount of your stake will be deducted from your available real-money balance or, where applicable, from your eligible bonus balance. You must always review the minimum and maximum stake limits and any game-specific rules shown on-screen before confirming your bet. A bet is accepted when it appears in your betting or game history as "placed", "accepted" or similar. Once accepted, bets generally cannot be cancelled or modified. All Games are provided either by the Operator or by licensed third-party suppliers and use random number generator systems or live-dealer mechanisms as described in the relevant game rules.

Reflect: In the event of any discrepancy between the outcome displayed on your device and our servers, the result recorded on our servers will prevail. We may void bets that are clearly affected by technical errors, mispricing, or rule breaches.

Fair Play, Collusion and Prohibited Conduct

Expand: You must not engage in any form of cheating, collusion, advantage play, use of bots, or exploitation of software bugs. In live casino and chat features, you must not post or transmit any content that is abusive, threatening, defamatory, obscene, racist, sexist, discriminatory, or otherwise unlawful. You must not advertise other services, solicit other players, or attempt to obtain their personal data.

Reflect: We may suspend chats, remove messages, void affected bets, withhold bonuses, or close Accounts where we reasonably believe that prohibited conduct has occurred. Serious misconduct may be reported to the UKGC, law enforcement, and other operators as permitted by law.

Responsible Gambling

Expand: Gambling should be entertainment, not a way of making money. We provide responsible gambling tools, including deposit limits, loss limits, time-out periods and self-exclusion options. You can also self-exclude across all participating UK operators via GAMSTOP at https://www.gamstop.co.uk/ and obtain independent advice from BeGambleAware at https://www.begambleaware.org/.

Reflect: We may apply or adjust limits, conduct affordability checks, or close your Account if we consider that your gambling may be harmful or inconsistent with responsible gambling obligations. We will treat such actions in line with UKGC guidance and our safer gambling policies.

Bonus Terms

Observe: Bonuses and promotions on Zet Bet are optional and subject to specific conditions. This section summarises key principles for bonus activation, wagering and restrictions for UK players.

Bonus Activation and Wagering Requirements

Expand: Eligibility criteria, bonus amounts, wagering requirements, maximum winnings and expiry periods for each promotion are described on the relevant offer page and, where applicable, in the detailed bonus policy available for UK players at https://zetbet.com/uk/info/bonus-policy. Unless stated otherwise:

  • Bonuses are available only once per person, household, IP address, payment method or device.
  • Bonus funds and any associated winnings are locked until you meet the wagering requirements stated for that offer.
  • Wagering must usually be completed within a specified timeframe (for example, 7 - 30 days) or the bonus and any unrealised winnings may be forfeited.

Reflect: Real-money stakes may be used before bonus funds, or in another order clearly explained in the promotional terms. You should always read the offer-specific conditions carefully before opting in.

Prohibited Games, Bets and Bonus Abuse

Expand: Certain Games or bet types may be excluded or contribute only partially to bonus wagering (for example, some table games, low-risk bets or jackpot titles). Maximum bet limits during bonus play may apply. You must not use strategies intended to secure guaranteed profit or minimise risk in a way that defeats the spirit of the promotion, such as low-risk wagering, collusion, or using multiple Accounts.

Reflect: Where we reasonably determine that you have breached bonus rules or engaged in bonus abuse, we may remove bonuses, cancel associated winnings, and, in serious cases, close your Account. Your statutory rights under UK law remain unaffected.

Combining Promotions

Expand: Some promotions cannot be used together or overlapped. If there is any conflict between offers, the more restrictive set of conditions or the offer specified as taking precedence will apply. Only one welcome offer may be claimed per person and household.

Reflect: Details of whether offers may be combined are always stated in the specific promotional terms. Where you have inadvertently activated overlapping promotions, we may adjust your balances to reflect the offer that should correctly apply.

Payments & Withdrawals

Observe: This section explains how deposits and withdrawals work for UK players on Zet Bet, which payment methods are permitted, how long transactions may take, and how your funds are protected under UKGC rules.

Permitted Payment Methods and UK Restrictions

Expand: For UK players accessing Zet Bet via zetbeti.com, we accept only payment methods that comply with UK law and UKGC licence conditions. Typically, these include UK-issued debit cards, selected e-wallets and bank transfers. In line with UK regulations, you must not use credit cards (including credit card payments via e-wallets) to fund gambling, and we do not accept cryptocurrency for UK gambling transactions, even if these methods may be available on non-UK versions of the brand.

Reflect: You must use payment methods held in your own name. We may request documents to verify that you are the legitimate holder of any card or account used.

Deposits, Withdrawals and Processing Times

Expand: Deposits are usually credited to your Account immediately once authorised by your payment provider. We may impose minimum and maximum deposit limits, which will be displayed in the cashier section. Withdrawals are, where possible, processed back to the original payment method used to deposit. Before processing withdrawals we may conduct additional identity, security or affordability checks. We aim to process withdrawal requests within a reasonable period (for example, within a few working days), but actual receipt will depend on your payment provider and bank.

Reflect: We may decline or delay withdrawals where required for fraud prevention, anti-money laundering checks, or to comply with legal and regulatory obligations. If you cancel a withdrawal request before it is processed, the funds will remain in your Account and can be used for further gambling.

Fees, Chargebacks and Refunds

Expand: We do not usually charge fees for standard deposits or withdrawals, but your payment provider may do so. You must not make, or attempt to make, chargebacks or similar payment reversals. Where a chargeback occurs, we may suspend or close your Account, recover any associated costs from you, and report the matter to relevant agencies.

Reflect: Refunds of valid bets will only be made where we determine that an error has occurred or where required by law. We may void or adjust bets affected by obvious technical or pricing errors.

Protection of Player Funds

Expand: According to the information published by the UKGC in relation to licence number 39483 (public register entry), player funds held by AG Communications Ltd are classified as having "medium" protection. This means that your funds are kept in a separate account from business accounts, but are not fully guaranteed in the event of insolvency.

Reflect: In the unlikely event of the Operator's insolvency, some or all of your funds may not be repaid. For more information about what medium protection means, please refer to UKGC guidance. By using the Site, you acknowledge and accept this level of protection.

Limitation of Liability

Observe: While the Operator aims to provide a safe, fair and reliable service on Zet Bet, certain risks and limitations apply. This section explains how our liability to you is limited under UK law.

Our Obligations

Expand: We will operate the Site with reasonable skill and care, ensure that Games are provided in accordance with applicable licences, and maintain accurate records of bets, outcomes and balances. We will use reasonable efforts to prevent unauthorised access and to maintain the availability of the Site, but uninterrupted operation cannot be guaranteed. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK consumer law.

Reflect: Your statutory rights as a consumer in the United Kingdom remain unaffected by these Terms.

Exclusions and Limitations

Expand: To the maximum extent permitted by law, we are not liable for:

  • Losses arising from failures of your equipment, internet connection, or technical issues outside our reasonable control.
  • Any indirect, consequential or special loss, including loss of data, profits, opportunity, or goodwill.
  • Losses arising from breaching these Terms, using the Site for non-personal or commercial purposes, or failing to keep your credentials secure.

Reflect: In any case, our maximum aggregate liability arising out of a particular bet, game or event will not exceed the amount of the relevant stake or wager placed by you on that bet, game or event, except where a higher amount is required by law.

Intellectual Property Rights

Observe: This section clarifies ownership of the Site's content, software and branding, and sets limits on how you may use them.

Expand: All intellectual property rights in the Site, including but not limited to the Zet Bet brand, logos, graphics, text, software code, databases and user interfaces, are owned by or licensed to Marketplay Ltd, AG Communications Ltd, their group companies, or third-party suppliers. You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Site solely for your own private, non-commercial entertainment purposes.

  • You must not copy, reproduce, modify, publish, distribute, transmit, reverse-engineer, decompile or disassemble any part of the Site, except as permitted by law.
  • You must not use any automated tools (such as bots, crawlers, or scrapers) to access or interact with the Site without our prior written consent.
  • You must not use our trademarks or branding in any way that could cause confusion or suggest an unauthorised association.

Reflect: Any unauthorised use of our intellectual property may result in Account closure and may lead to civil or criminal action. All rights not expressly granted to you are reserved.

Privacy & Data Protection

Observe: Your personal data is processed in accordance with data protection laws and our privacy documentation. This section provides a brief overview and points you to the full details.

Expand: AG Communications Ltd acts as data controller for personal data collected from UK players using Zet Bet via zetbeti.com. We process your data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 for purposes including account creation, verification, transaction processing, responsible gambling checks, fraud prevention and compliance with legal obligations. More detailed information about the categories of data we collect, legal bases for processing, retention periods, data subject rights and international transfers is set out in our privacy documentation, as referenced on the official UK site at https://zetbet.com/uk.

Reflect: By using the Site you acknowledge that your data will be processed in line with that privacy documentation. You may exercise your data protection rights (such as access, rectification and, where applicable, objection) using the contact methods described in the privacy information.

Changes to Terms

Observe: These Terms may evolve over time to reflect legal, regulatory or operational changes. This section explains how you will be informed and what options you have.

Expand: We may update these Terms from time to time, for example to reflect changes in law, UKGC requirements, technical developments or new features on the Site. Where changes are material, we will provide appropriate notice, which may include:

  • Displaying a prominent notice or banner on the Site.
  • Sending you an email to the address registered to your Account.
  • Requiring you to actively accept the revised Terms before continuing to use the Site.

Reflect: If you do not agree with any updated Terms, you must stop using the Site and may request closure of your Account and withdrawal of any eligible funds. Continued use of the Site after the effective date of changes will constitute your acceptance of the revised Terms, to the extent permitted by UK law.

Termination & Suspension

Observe: This section explains when and how your Account may be suspended or closed, what happens to your funds, and how you will be informed.

Closure by You

Expand: You may close your Account at any time by following the relevant options on the Site or by contacting customer support. You may also request temporary suspension or self-exclusion for responsible gambling reasons.

Reflect: Upon closure, we will, subject to regulatory checks and any ongoing investigations, return any remaining withdrawable real-money balance using an appropriate payment method.

Suspension or Closure by Us

Expand: We may suspend or close your Account, restrict your access to some or all Games, and withhold bonuses or winnings where we reasonably believe that:

  • You have breached these Terms or any game or bonus rules.
  • You have provided inaccurate or misleading information, or failed to complete required verification checks.
  • You are involved in fraud, money laundering, collusion, or other unlawful activity.
  • There are responsible gambling concerns requiring intervention.
  • We are required to do so by law, a court, the UKGC or any other competent authority.

Reflect: Where legally permitted, we will inform you of the reason for suspension or closure and any steps you may take. Funds may be frozen or forfeited where required by law or regulatory direction, for example in connection with suspected criminal activity.

Governing Law & Jurisdiction

Observe: This section explains which law applies to these Terms and how disputes may be resolved.

Expand: These Terms, and any contract between you and AG Communications Ltd relating to Zet Bet accessed via zetbeti.com, are governed by and shall be interpreted in accordance with the laws of England and Wales. In the event of a complaint, you should first contact our customer support team and allow us a reasonable opportunity to resolve the matter in line with our internal complaints procedure.

Reflect: If a dispute cannot be resolved internally, you may have the right to refer it to an independent Alternative Dispute Resolution (ADR) entity approved by the UKGC, as described in our complaints information, and ultimately to the courts of England and Wales. Nothing in this section affects any mandatory rights you may have under the law of your place of residence.

Contact Information

Observe: This section sets out how you can contact the Operator in relation to Zet Bet and these Terms.

Expand: The Operator responsible for Zet Bet for UK players is:

  • Operator: AG Communications Ltd
  • Registered address: 135 High Street, Sliema SLM 1548, Malta
  • UK regulator: United Kingdom Gambling Commission (Remote Operating Licence 39483 - see public register entry)

Customer support and legal contact channels (including email, web forms, live chat and, where applicable, telephone numbers) are provided through the help or contact sections of the Zet Bet UK service, as referenced at https://zetbet.com/uk. The most up-to-date contact details are always those published on that service.

Reflect: When contacting us, please include your name, username, and sufficient details of your query or complaint so that we can respond efficiently and in line with our regulatory obligations.